Q. How do I request support for weight zone shipping problems?
A. Gather as much detail as possible before sending your request. If you’re having problems with shipping calculations and you want support then please can you provide us with enough information to help us to understand your problem.
Here’s an example.
|Problem description||Shipping charges incorrect for 15 kg of Coal|
|Expected result||£15 – that’s £ per kilo|
|Actual result||UK delivery above 2kg: £5.00|
|Shipping address||UK – Hampshire – PO9 6DE|
|Shipping zone used||Customer matched “Zone 1″|
|Any other information||URL: oik-plugins.eu/oik-weight-zone-shipping-pro/cart|
Please specify the Weight Unit for your site.
For the matched zone, which includes UK
|1||4||registered post in the UK to places other than Newcastle|
|2||4.50||registered post in the UK|
|10||5.00||UK delivery above 2kg|
Explanation of this example problem
The total weight of the cart 15kg exceeds the maximum weight in the shipping rate table so the rate for the maximum rate is used.
This is not the real problem. Since the weight unit is g ( grammes ), the rates should have been defined as below, with an additional entry for maximum cart weight.
|1000||4||registered post in the UK to places other than Newcastle|
|2000||4.50||registered post in the UK|
|10000||5.00||UK delivery above 2kg|
|99999||-1||Cart exceeds maximum weight of 10kg|